Select your account icon in the top right corner of the page. The shared mailbox will now be listed below your other mailboxes in the Mailbox Navigation pane on the left. Office 365 Online Select the Outlook tile.

To add a shared mailbox:Īdding a departmental/shared mailbox will add it to the list below your mailbox in the Outlook WebApp.ġ) In the Mailbox Navigation pane on the left right click on FoldersĢ) Choose Add shared folder from the drop down choicesģ)Enter the name of the mailbox you wish to have added then select Add A Group mailbox can be used as a single point of email contact for a team or.

Managing a departmental/shared email account includes creating automatic replies or changing rules.ġ) To the top right click on your initials and choose Open another mailbox from the drop down menuĢ) Type the Email Account Name into the field and click OpenĤ) Select the gear/settings icon on the top right and choose View All Outlook Settings to change Rules and Automatic Replies. Multiple users can access a Group mailbox, just as they would a shared mailbox. Click the plus sign and then click New Account to add an additional Exchange account. Log onto and choose Outlook from the list of available applications. Opening additional mailboxes On the Tools menu, click Accounts. If you are using the Outlook desktop client please see the instructions here How to Manage a Shared Email Account using Outlook. This article will help you add the shared mailbox manually for these instances.To Manage a departmental/shared email account, including creating automatic replies or changing rules, you will need to access the mailbox from the Microsoft 365 WebApp. Microsoft 365 typically adds shared mailboxes by default however at times this can fail.

Outlook 365 open shared mailbox